How can I check if the accounts are on the same server?

[ConstruyendoFuturos]

@Kal_Lam

OK. I just confirm that your user account is in the OCHA server i.e. https://kobo.humanitarianresponse.info/ while your friend’s account as well your other friends account both are in the HHI server i.e. https://kf.kobotoolbox.org/.

Solution for your issue would be as stated above, all of your user account should be under the same server whether it be an OCHA server or it be an HHI server.

Hello

Best regards

i have this same problem. How can I check if the accounts are on the same server? the users are xxxxxxx, xxxxxxx and the organization is xxxxxxx

Thank you

[Kal_Lam]

Welcome to the community, @ConstruyendoFuturos! Kindly be informed that two servers (the non-humanitarian server and the humanitarian server) are hosted publicly by KoboToolbox. You get the error message if you have an account on one of the servers and try to share it with the account from another server. To identify the server, you will need to log in to the appropriate server to see if they are both under the same server.

To check whether your account was created under the non-humanitarian server, try login through this link

To check whether your account was created under the humanitarian server, try login through this link

[ConstruyendoFuturos]

Thank you very much for your support.
We are already working with the team to resolve.
Again
Thank you very much

[Kal_Lam]

@ConstruyendoFuturos,