How to activate kobo tool box account if the link sent to email address has already expired

User Support Account Issues
1

My colleagues can’t activate their accounts because the link sent to their email has already been expired, can you help them? I am their support staff but I don’t know what to do.

2

Welcome to the community, @hermie62! Could you reach out to support@kobotoolbox.org with the following details:

  • Username
  • Email id registered with the username

We should then be able to activate your user account.

3

I am also have a problem that I can’t add a new user account. How to do my new account to active?

4

Welcome to the community, @cynthiakhann!

Did you mean you wish to activate your account or did you mean you are having login issues? Kindly please provide more details, if possible through a screenshot.