How to activate kobo tool box account if the link sent to email address has already expired

My colleagues can’t activate their accounts because the link sent to their email has already been expired, can you help them? I am their support staff but I don’t know what to do.

Welcome to the community, @hermie62! Could you reach out to support@kobotoolbox.org with the following details:

  • Username
  • Email id registered with the username

We should then be able to activate your user account.