Hi, I have downloaded the Kobo Collect app and am trying to get a blank form. However when I try and connect to the humanitarian server, it keeps saying invalid username and password. I have tried changing my password and can login to my Kobo account online without any problem using the same login d…

Ah, i finally got your issue! I made a quick check and came to know that you are using the wrong server setting. Your user account is not in the OCHA server (i.e. https://kc.humanitarianresponse.info) instead its in the HHI server (i.e. https://kc.kobotoolbox.org). Make the changes under the General…

Humanitarian server will not authenticate username

User Support Data Collection

Kal_Lam October 28, 2021, 7:03am 13

@ljaramonsalve, it’s in the Collect android app. To learn more on how to configure and get started please feel free to go through our support article: