I also can’t see my images on my form

[jacintomathe]

Hi, I also can’t see my images on my form,

[Kal_Lam]

Welcome to the community, @jacintomathe! Did you go through the support article:

Recently Updated Support Article: Adding Various Types of Media (image, audio, video) to a Form

Dear All, Would like to inform you that we have recently updated our support article Adding Various Types of Media (image, audio, video) to a Form. [image] Please visit our Help Center Page to learn more about other support articles. [image]

Note: You will need to check the image name, the extension you upload to the server, and what you name in your XLSForm.

[jacintomathe]

Thank tou @Kal_Lam for your response and willingness to help me with this.
I have checked the updated and I followed all of them, actually I created the form using excel and then upload it to Kobo, is this ok?
I can also send the screenshots so that you ca see.
Best,

[jacintomathe]

Here is the screenshot just to be clearer.
Best,

[hakan_cetinkaya]

Hi @jacintomathe,

Did you upload the media files like its shown in step 5 in here: Adding Various Types of Media (image, audio, video) to a Form — KoboToolbox documentation

[jacintomathe]

Yes, I have done as described in the video.

[Kal_Lam]

@jacintomathe, could you also share a screenshot of the media files you uploaded to the server with the community? We would like to see if you have used the correct file name with the extension you mentioned in the XLSForm.

[jacintomathe]

Hi @Kal_Lam and everyone, here is the screenshot showing the uploaded files.
Best and thanks for you hand.

[Kal_Lam]

@jacintomathe, could you provide me the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[jacintomathe]

I also can’t see my images on my form

Welcome to the community, @jacintomathe! Did you go through the support article: Note: You will need to check the image name, the extension you upload to the server, and what you name in your XLSForm.

Hi Kal_lam,
Have you seen my private message and if not I can send you again.
Best,

[Kal_Lam]

@jacintomathe, a follow-up to see if this issue is still on.