I am having problems downloading my database, as the labels option is not available

[tatiana_cubosocial]

Hi there.

I am having problems downloading my database, as the labels option is not available.

For example, it downloads t_atiana and not Tatiana.
Please can you help me

[Kal_Lam]

Welcome to the community, @tatiana_cubosocial! Have you tried downloading your data as outlined in our previous post?

Data Download is only exporting XML values to XLS (excel) format

Welcome to the community, @reynald! This support article Exporting and Downloading Your Data should help you solve your issue. You could have a closer look at this section (from the support article shared above): [image] If the issue persists, please feel free to share with me a private message so that I can have a closer look at your case: Username Project name Server Note: You could share with me a private message as outlined in the post discussed previously:

If it’s still not working, please let us know the server you are using. Maybe that should help us troubleshoot your issue.

[reynald]

I’m having the same problem. I could not find a solution on Kobo platform or community. I’ve seen other people having tha same issue as well.

I just gave up. haha

Now, I’m downloading data with this problem and I created an Excel Sheet with some formulas that can change Xml to Labels. So, I solved it by myself, because I can’t find other solution on Kobo.

I think it’s a bug on Kobo that’s affecting everyone or a large amount of users.