I am unable to download my data. I was able to download it earlier, but now it gets stuck at the “processing” stage

[gudakesh]

Dear Sir,
I am unable to download my data. I was able to download it earlier, but now it gets stuck at the “processing” stage. This status has remained the same for several days.

[Kal_Lam]

Welcome to the community, @gudakesh! Would you mind sharing with me the following information through a private message so that I can have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[gudakesh]

Thank you very much sir, User name is xxxxxxx, project name is EHIAHAA and server url is https://kc.kobotoolbox.org

Thank you very much for your responses.

[Kal_Lam]

@gudakesh, please check your private message. I have shared your project data there.