I can not export my data in Kobo

[jeremie_modeste]

Hello,
I have a problem. I need your support.
In fact, I can not export my data in Kobo. I want to export data in Excel but It has been alway processing. I re tried many times. I does not work.

Please, help! I am currently using ; kf.kobotoolbox.org
Jeremie.

[Kal_Lam]

Welcome back to the community, @jeremie_modeste! This was an issue at our end (which has already been resolved): FYR:

Import and export failures on non-humanitarian server

Hello, everyone, and thank you for your patience. My colleague @nolive and I have been working (and continue to work) this morning to resolve the issue on kf.kobotoolbox.org that has been preventing most imports and exports from completing successfully. This has also delayed the POSTing of most submissions to external REST Services servers. A brief explanation: requests made by a browser need to return in a relatively short amount of time, but not all tasks can complete that quickly. Some examp…

[jeremie_modeste]

Thanks kal lam for your support

[jeremie_modeste]

Hello dear Kal_Lam, i am actually facing the same issue in Kobo Humanitarian response. The fact is that, I can not export data, there is an export error message which appear when trying to download data from kobo.
Can you please help!

Jeremie

[Kal_Lam]

@jeremie_modeste, the issue has been resolved. You should now be able to download your data smoothly.

[cispmed]

Good Morning,

On the humanitarianresponse.info server, when trying to export the information, it is too slow, I have been waiting for 30 minutes and it still does not generate the file in excel.

it stays in the processing state.

[Kal_Lam]

@cispmed, what is the total submissions for the project you are trying to download?