I cannot able to downloads the data from the server ? why ? i need help as soon as possible plz

[fayezalghadban]

i cannot able to downloads the data from the server ??? why ??? i need help as soon as possible plz

[hakan_cetinkaya]

Hi @fayezalghadban welcome to the community!

Can you tell which server you are using?

The core team is investigating the issue:

Unable to Download XLS Data

Thank you, @novaraseno, @basualdo, @hoanglong_axis, @deglisfernando, @LALL, @interviewaurvey, @hoanglong_axis, for bringing this issue to the community! We shall investigate it and update it when resolved.

[fayezalghadban]

i don’t know which server i work

[fayezalghadban]

[hakan_cetinkaya]

@fayezalghadban, yeah it seems to be a general problem right now. As I said, the core team is investigating the issue, they will inform when the issue is solved.

[fayezalghadban]

@hakan_cetinkaya

yeah it seems to be a general problem right now. As I said, the core team is investigating the issue, they will inform when the issue is solved.

i hope to solve the problem as soon as possible , i hope today plz
thank for all of teem

[Kal_Lam]

@fayezalghadban, we will update you when this issue is resolved. FYR:

Import and export failures on non-humanitarian server

Hello, everyone, and thank you for your patience. My colleague @nolive and I have been working (and continue to work) this morning to resolve the issue on kf.kobotoolbox.org that has been preventing most imports and exports from completing successfully. This has also delayed the POSTing of most submissions to external REST Services servers. A brief explanation: requests made by a browser need to return in a relatively short amount of time, but not all tasks can complete that quickly. Some examp…

[fayezalghadban]

Thank you and for your team

[Kal_Lam]

@fayezalghadban, this issue has now been resolved.