I can't get forms for kobocollect (Erro de acesso a disco)

[joaoveras]

Hello!

My team of census takers are unable to download the forms created on the “KoboCollect” device. I have already made several attempts to fix the error, but without success. I entered the xls validator (ODK - XLSForm Online) and removed some questions that presented errors. I uploaded xls again and no error appeared, I made it available in the app and “download failed” continued to appear.

I have also updated the app and reduced the pixel size in questions that have a photographic record. Likewise, the message “A disk access error occurred while downloading this form. If the problem persists, inform the person who asked you to collect the data.”

What can I do to repair the data?

[Kal_Lam]

Welcome to the community, @joaoveras! Did you mean you were not able to get the blank forms to the app?

[joaoveras]

Thank’s, @Kal_Lam!

Yes, I can’t import blank forms into the app.

[Kal_Lam]

@joaoveras, would you mind sharing a screnshot from your app’s configuration from under the Settings>Server? The screenshot should help us troubleshoot your issue.

[joaoveras]

Esta é a captura de tela do app quando acesso configurações>servidor

[Kal_Lam]

@joaoveras, there is a typo in the URL you have used. Try using https://kc.kobotoolbox.org instead of using https://kc.kobotoolbox.org/

The / you have used is not needed at the end. Fix this and it should solve your issue.

To learn more about configuring your app, feel free to go through this support article:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)

[joaoveras]

@Kal_Lam I changed the server url to https://kc.kobotoolbox.org and the error continues to persist. I can download the other blank forms normally, it’s only this one that I have this problem with. I forward the screenshot of the error.

[Kal_Lam]

@joaoveras, what does the error message read? Did you have a chance to validate the XLSForm through this online validator to see if there are any syntax issues there?

[joaoveras]

@Kal_Lam The error message says “A disk access error occurred while downloading this form. If the problem persists, inform the person who requested data collection.” I have already tested xls in the online validator, no syntax problems appear

[Kal_Lam]

@joaoveras, is this an issue with only a single device? Has this issue occurred on other devices too?

[joaoveras]

@Kal_Lam this issue occurred on the other devices too.

[Kal_Lam]

@joaoveras, would you mind sharing the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[joaoveras]

Hi, @Kal_Lam !

This is the information required:

Usarname: xxxxxxx
Project name: FICHA DE PROSPECÇÃO NÃO INTERVENTIVA - PROJETO DE AVALIAÇÃO DE POTENCIAL IMPACTO E AVALIAÇÃO DE IMPACTO AO PATRIMÔNIO ARQUEOLÓGICO PAPIPA/PAIPA LINHA DE TRANSMISSÃO 500 kV OUROLÂNDIA II - JUSSIAPE, C1 E C2 (CS) E SUBESTAÇÃO ASSOCIADA (MRS-542-VF2)
Server: https://kc.kobotoolbox.org

Thanks to support!

[Kal_Lam]

@joaoveras, I downloaded your project as XLSForm and then uploaded the same XLSForm to my account and could get the blank forms to my Collect Android App without any issue.

Maybe try making your project name a bit short to see if that works (for you). Once, its renamed to a bit shorter name, remove the sharing permissions and re-assign the permissions again if the projects are not displayed in the shared accounts.

Let me know what happens. I could then troubleshoot your issue again.