I have been experiencing connection errors (‘502 error’)

User Support Account Issues
1

For the last hour I have been experiencing connection errors (‘502 error’) to KoboToolbox . The ‘My Projects’ page sort of loads but the project list does not populate and the thinking swirl goes around and around. Please help sort this. Thanks

2

Welcome to the community, @emilylmaclean! We will get back to you once we resolve this issue.

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3

Update, in case it’s of interest - now the project list loads successfully (yay!), but when I click on a project, after trying the load the page produces a ‘500 error’
image

4

@emilylmaclean, we will update you once we have completely fixed the issue.

5

Thank you! :slight_smile:

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@emilylmaclean, please be informed that the issue has been resolved. Apologies for the inconvenience caused!

7

great ! I see the projects now and can edit! thanks very much :slight_smile:

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Thank you for confirming, @emilylmaclean! :clap: :heart: :partying_face: