I have problem about Missing data

Dears,

We are facing a challenge with our KoBo. We’ve received 275 submissions as the form stated. However, in the table page, the number of submissions is 256, and there are 9 forms missing.

How we can solve this issue, taking into consideration that these forms are critical for our work.
The attachment is a screenshot for the issue.


The sever is : https://eu.kobotoolbox.org/

Thanks in advance.

@iyd, please note that we’re currently working on a fix for this issue. We’ll keep you updated and let you know as soon as it’s resolved.

Hi @iyd,

Please be informed that the issue has now been resolved. We sincerely apologize once again for the inconvenience caused, and we truly appreciate your patience and understanding.

Feel free to reach out again if the issue persists.