I have tried to download the data that has already been collected without success

[miguelkhoury_inma]

I have tried to download the data that has already been collected without success

[Kal_Lam]

Welcome to the community, @miguelkhoury_inma! Would you mind sharing with the community a screenshot of your issue? The community could then understand your issue pictorially.

[miguelkhoury_inma]

yes please

[miguelkhoury_inma]

[miguelkhoury_inma]

please tell me what can /i do if the export failed

[Kal_Lam]

@miguelkhoury_inma, thank you for the details. We will get back to you as soon as we resolve this issue.

[Kal_Lam]

@miguelkhoury_inma, kindly please be informed that this issue has been fixed.

Release Notes - version 2.024.17a

There is now a new release 2.024.17b which includes a fix for the “mismatched labels and translations” bug affecting exports and reports: PR Description kpi#4978 formpack#323 Fix “mismatched labels and translations” export failure Resolves a bug that affected multi-language forms using select_one_from_file or select_multiple_from_file Deployment to both EU and Global servers is now complete as of 2024-06-17 16:46 UTC.

Please feel free to reach us back if the issue persists!