Image Question Skipped in KoboCollect/Enketo After Triggering Option Selected

We are experiencing a critical glitch in our data collection that is causing us to lose essential information.

An image capture question (type: image) is being skipped immediately after we select the option designed to trigger it in a preceding question. The image question fails to appear, and the form jumps to the next independent question, which is resulting in missing media data in our submissions.

Would you mind to share the related part (esp. the relevant clause) of your form, please.