I had a deployed form which was working as desired with several images. I have made a small change by adding a couple of questions in. Now the images do not show when deploying the form. They appear in the preview, but not in the deployed form. It was working perfectly fine before, so unsure what has changed. Any help would be much appreciated.
I have tried redeploying several times. I have also seen a fix about the IP address but I do not have admin rights on my computer. Unsure what the issue is as it was working before, and showing in the preview - so none of the image titles are incorrect,
Welcome to the community, @laurence2121! So your issue is that through you are able to redeploy your form successfully after making small edits, the images are not visible. Did I get you correctly?
Could you share with us a screenshot of your issue please so that the community should be able to understand your issue pictorially?
BTW, after making edits to your forms did you also check the image names in your form so that it’s there (exactly matching the images that you have uploaded under the Media tab)?
Yes my images are appearing in the preview, but not the redeployed form. I even made a new form with a single question and tried to add images - I had the same issue where the images appear in the preview but not the deployed form. I have posted a screenshot below of the preview with the images showing, and then the deployed form with no images.
And yes, the image titles are the same - I did check, and also they appear in the preview which I think may mean they are being pulled through correctly?
In the media section it also says “You must redeploy this form to see media changes.” - even after I have redeployed. I am not sure if that is anything to do with it, I can not remember if that always appeared?
I have previously had a deployed form with all the media working, so unsure on what has changed. Just trying to think of things!
Sorry to message again… so when I change the settings to “view only” or “online only” then the images appear correctly. It is only when it is set as “Online-Offline (multiple submissions)” it does not work? The data collection would have to be done offline in places however.
Hopefully this may help identify the issue? thanks again, and sorry for multiple replies!
@laurence2121, thank you for sharing more details on this. Have you also shared with us the requested details? That would help troubleshoot your issue.
@laurence2121, apologies for the delayed response. I checked your form with the online-offline multiple option and had no issues loading the images. FYR:
It is a bit confusing because I did not change anything and then it started working again… do you know why it may have stopped working and then reappeared - just in case this happens again during the data collection?
