Inability to download attachments to the questionnaire

[bilalraya13]

I have downloaded the options in an attached CSV file, but I cannot download the questionnaire and the following line message appears, noting that the size of the attached file does not exceed 79 KB.

[bilalraya13]

I have followed the steps mentioned before you, but the error still persists. I am sure that the way I uploaded the files is correct, but there is an unknown error. When entering the questionnaire, the message appears in the image.

How can I upload csv file in project?

Welcome to the community, @bilalraya13! You could upload your csv file to your survey project as outliend in the image shared below: [image] For details, you could also have a look at our support article Adding Various Types of Media.

[Kal_Lam]

Welcome back to the community, @bilalraya13! This post discussed previously should temporarily help you solve your issue (until we make a fix for it):

Failure to access csv file uploaded to Settings/Media

@york_rff, would you mind trying the following steps please to see if that helps? Delete the media files from your project. Deploy your project. Upload the media files. Deploy your project. Kindly please let us know what happens.

[bilalraya13]

I tried the last steps but the error still appears

[bilalraya13]

[Kal_Lam]

@bilalraya13, you will need to …

• Delete the media files from your project.
• Deploy your project.
• Upload the media files.
• Deploy your project.

Kindly please let us know what happens.

[bilalraya13]

Hello
I followed the new steps completely but did not get any results
I also changed the name of the attached file and the problem still occurs

[Kal_Lam]

@bilalraya13, could you kindly share your CSV file with me? Sometimes, having formatting issues in the CSV file could also break the form.

[bilalraya13]

Well, that’s okay, I will do that and I will send you the questionnaire in Excel format to verify for yourself

[bilalraya13]

I have sent you the files by mail. Please share with me the results you have reached

[Kal_Lam]

@bilalraya13, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@bilalraya13, are you able to share the CSV file that is linked to your project with me? It seems like the one in your project is corrupt.

[bilalraya13]

I will share the file privately, knowing that I previously sent it to you via email

[Kal_Lam]

@bilalraya13, kindly be informed that your file format is an issue not supported by the system. Please follow this post discussed previously to solve it:

Pulldata is not working on KoboCollect (Android)

@Victorpaisano25, you should be able to achieve the desired format by following the instructions as outlined in the steps shared below: Step 1: Open the CSV file. You should see your CSV file in the following structure: [Image 1] Step 2: Select the column that contains the data. [Image 2] Step 3: Select Text to Columns data tool from the Data Tab. [Image 3] Step 4: By default, you will see Delimited being selected. Now press Next. [Image 4] Step 5: Select Semicolon and press Nex…

[bilalraya13]

without advantage

[bilalraya13]

I tried all the steps you told me previously and I did not achieve any results. If you have other solutions other than changing the file format, please let me know.