Install error for KoboCollect - "duplicate provider authority"

I am having a problem installing Kobocollect to my Android phone.

The app downloads from Google Play but the installation process ends with the Error message “duplicate provider authority” and the installation fails. The app does not appear on my phone, but Google Play lists it as installed in My Apps.

Any idea what is going on and how to fix this, please?

Many thanks.

HI Ric,

Most likely you have another mobile data collection installed – ODK collect? If yes, that is the issue, as both apps cannot run on the same phone.

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I am having a problem installing Kobocollect to my Android phone.

The app downloads from Google Play but the installation process ends with the Error message “duplicate provider authority” and the installation fails. The app does not appear on my phone, but Google Play lists it as installed in My Apps.

Any idea what is going on and how to fix this, please?

Many thanks.

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Thanks Patrick, I had ODK Collect and have Uninstalled, which has solved this issue and I am up and running.

If this point is stated it was not obvious to me on Kobo’s installation instructions. Maybe it could be given more prominence?

Regards, Ric

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On Sunday, 6 October 2013 22:59:44 UTC-3, Vinck, Patrick wrote:

HI Ric,

Most likely you have another mobile data collection installed – ODK collect? If yes, that is the issue, as both apps cannot run on the same phone.

From: kobo...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Ric Goodman

Sent: Sunday, October 06, 2013 8:35 PM

To: kobo...@googlegroups.com

Subject: [KoBo Users] Install error for KoboCollect - “duplicate provider authority”

I am having a problem installing Kobocollect to my Android phone.

The app downloads from Google Play but the installation process ends with the Error message “duplicate provider authority” and the installation fails. The app does not appear on my phone, but Google Play lists it as installed in My Apps.

Any idea what is going on and how to fix this, please?

Many thanks.

You received this message because you are subscribed to the Google Groups “Kobo Users” group.

To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.

To post to this group, send email to
kob...@googlegroups.com.

Visit this group at http://groups.google.com/group/kobo-users.

For more options, visit https://groups.google.com/groups/opt_out.