Internal Server Error: <h1>Server Error (500)</h1>

Kobo On Your Own Server
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1

Hi everyone!

When I try to view the data of a specific form, this show up:

image
image1295×523 27.3 KB

I need your help!

Thanks!

2

Could you kindly let us know the server you are using?

4

Our own server

5

Hi @SebastianZ
Unfortunately we do not have the ability to determine what is the issue on your server. Can you confirm whether this affect all projects or just some particular ones?

Stephane

1 Like
6

Just one project

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image1366×624 32.7 KB

7

Just one project

8

Hi @SebastianZ
Can you try downloading the XLS version of your data and confirm that you can download it without issue.

Could you follow up the suggestion provided in 2/2 below here

1 Like
9

I can’t download the data

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image1352×616 50.3 KB

10

Hi @SebastianZ,

Does your survey project have a select_one_from_file or a select_multiple_from_file question type. If yes, then this is a known bug. Maybe you could follow the same here:

Kindly please confirm.

11

I think I am not using something like that.
This is my xlsForm.
Form.xlsx (10.5 KB)

12

Seems like this form should not be an issue. Would you mind trying to create a different new dummy project and see if the issue still persists?

13

I did it, but I don’t recive a problem

14

I did it, but I don’t recive a problem