Issue with CSV Media File Not Working in KoBoCollect (Urgent)

User Support
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1

Hi KoBo Community,

Please, I urgently need your help.

I created a KoBo form and uploaded a CSV file under Settings → Media. On the web version (using the form link), everything works perfectly: based on the selected work order, some questions auto-populate correctly, and other conditional questions appear as expected.

However, when using the same form in the KoBoCollect Android app, the behavior is different. No matter which work order is selected, the questions that should auto-populate do not, and the conditional questions that should appear remain hidden. It seems as though the CSV media file is not being read at all in KoBoCollect.

This issue is time-sensitive, and I would really appreciate any guidance or suggestions on how to resolve it.

Thank you in advance for your support.

Kind regards,
Abhas

2

Are you able to share your form (and CSV)? Its a bit tricky to debug what might be happening with your specific form otherwise… But suffice to say, form media files are fetched by KoboCollect upon downloading your form, just as they are for Enketo/web forms.