Issues of different data downloaded after form update

After updating the form, the data I downloaded with its responses is different from the data I am seeing in Kobo Collect

Welcome to the community, @mohswashfit! Could you kindly elaborate your issue by sharing with us a screenshot of your issue? That should help us understand your issue more clearly.

@Kal_Lam After updating the questionnaire, the responses I downloaded are different from what I see on the platform. In the downloaded file, I can see the responses submitted before the update of the form, but those same responses are not shown in the online platform. It instead shows only the responses submitted after the update.

@Kal_Lam This screenshot shows the updated responses in the online Kobo toolbox:

@Kal_Lam This other screenshot shows the responses submitted before the update of the form:

@mohswashfit, can you track the _id for that case?

@Kal_Lam, Yes, this is the UUID: d7826b40-2c7c-4d85-a7bd-198bb88381ec for that case. Please note that the issue is with many other cases

@mohswashfit, could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously: