It seems my forms have been deleted and can’t be retrieved

[dlight_kpt1]

Outage of Global instance, May 8, 2026

Hello, We regret that the Global instance of KoboToolbox, kf.kobotoolbox.org, is down as of 00:32 UTC due to an AWS infrastructure problem. The EU instance is not affected. Amazon is posting public updates about the situation at https://health.aws.amazon.com/health/status#ec2-us-east-1_1778199926. As of now, 01:38 UTC, the current status is as follows: May 07 5:53 PM PDT We continue to investigate instance impairments to a single Availability Zone (use1-az4) in the US-EAST-1 Region. We have …

Will the situation affect the forms deployed on the server? It seems my forms have been deleted and can’t be retrieved.

[Kal_Lam]

@dlight_kpt1, could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…