Kobo Account Deactivated

We have trouble sign in to a kobo account, it was working normally and suddenly when we are trying to log in with the same password this shows up. (Account Inactive)

Screenshot 2023-04-02 102125

@Ahmad6694, have you reached us through support@kobotoolbox.org to activate your account? But please be informed that you must reach us through the email id registered with your user account for this support request.