Today I collected 22 responses in 2 phases. 1st phase, when I open the form offline in cobocollect, it shows me an older version (v10) of my project an I collected 14 responses. In the 2nd phases, automatically the updated version (v19) got updated without me being online. So I sent those 14 responses to the server. And collected 8 responses in the new updated version.
Now when I downloaded the 1st phase responses. Post that I sent the rest 8 to the server. But when I downloaded the form again, the 2nd phase responses are not available in the download form.
Plese help me recover those 8 responses, its highly necessary for me.
Welcome to the community, @hsthapa123! Kindly please be informed that we are investigating the issue and will sort it out ASAP! We will update you once we resolve it.
@hsthapa123 — we’re happy to share that the issue has been resolved.
Thank you for your patience and understanding! If you notice any related issues in your project, please don’t hesitate to reach out — we’ll be glad to assist further.
I don’t understand what got resolved Sir. I still don’t have access to the latest 8 responses (phase 2) which I already sent to the server. I just have access to the 1st phase 14 responses. Would you be able to help me recovering those 8 responses? Or is there any way which can be tried?
I am not able to send any personal message to you through both the options you have tagged. Here is my email id. Please drop me a text here or you could share you email id here based on your convenience. himansu.cds@gmail.com
