Kobo links asking for credentials

Kobo links are asking the data collectors for credentials today. Is there any reason for this? Thank you!

@nz54, this post discussed previously should help you solve your issue:

I tried but both cases it’s the same. Whether the box is checked or not, it’s asking them for credentials.

@nz54, could you kindly share with the community a screenshot of your issue so that we can visualize it pictorially?


@nz54, could you provide me the following through a private message? Maybe I could have a closer look at your case.

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

Message sent. Thank you!

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@nz54, I tried this with two different browsers (Chrome and Firefox) but did not get any login error message. FYR …

All you need to do is share the URL as outlined in this support article Collecting Data through Web Forms.

I think there was a glitch earlier during the day and now it’s gone. I got the same feedback from several data collectors today. Thank you!!

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@nz54, thank you for confirming! :clap: :heart: :partying_face: