Kobo links asking for credentials

[nz54]

Hello!
Kobo links are asking the data collectors for credentials today. Is there any reason for this? Thank you!

[Kal_Lam]

@nz54, this post discussed previously should help you solve your issue:

How do we control an unwanted submission from a user (person) who should have accidentally acquired the survey link?

Hi @Silvana You could do this by configuring your KoBoTooolbox account settings by checking the Require authentication to see forms and submit data which is present under the ACCOUNTS SETTINGS (as shown in the image below). [Image 2.png] Do not forget to click on SAVE CHANGES after making the changes. To ensure that your settings has been configured, re-login to your account and see if the chosen configuration is still on. After making this configuration, the user should not be able to …

[nz54]

I tried but both cases it’s the same. Whether the box is checked or not, it’s asking them for credentials.

[Kal_Lam]

@nz54, could you kindly share with the community a screenshot of your issue so that we can visualize it pictorially?

[nz54]

Sure

[Kal_Lam]

@nz54, could you provide me the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[nz54]

Message sent. Thank you!

[Kal_Lam]

@nz54, I tried this with two different browsers (Chrome and Firefox) but did not get any login error message. FYR …

All you need to do is share the URL as outlined in this support article Collecting Data through Web Forms.

[nz54]

I think there was a glitch earlier during the day and now it’s gone. I got the same feedback from several data collectors today. Thank you!!

[Kal_Lam]

@nz54, thank you for confirming!