Kobo Nia connects with Windows 10 pc but no recognition on pc

Hello, my name is Rob, new here.
My wife’s Kobo Nia does connect with our pc, it says so on it’s screen, however the Nia is not shown among the disk drives in Windows device management. So books cannot be downloaded from the pc.
I have done everything recommended by Kobo:

  • other usb cable
  • other usb on the pc
  • Nia back to factory settings
    Any suggestions?
    Thanks and kind regards,

Hello @Rob and welcome to the community!

It seems like you have a problem with a product that shares the same name, but this is the community forum of https://www.kobotoolbox.org/

Hope you can solve your problem!

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Thanks Hakan, and sorry of course.
Best regards,

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