KoboCollect App "Generic Exception Erorr 404"

Hi, we have a problem when using KoboCollect, that is “Unable to Submit Full Form”. There is no problem on the web submissions.
Important informations:
Server: OCHA
Server Link: https://kc.humanitarianresponse.info
I want to point out that we did not delete the project from the server.
The same problem applies to all users.
The date and time of the device are correct,
When I cloned the same Project and submitted the form, there is no such problem (I think it is not related to form building).
It would be grateful if you could support this.

Hi @kutay98,
Please try to change the server link:

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Thank you Mohammed but by this button I saw the legacy interface - I did the sync right now but doesn’t solve the issue, Did I understand you correctly?

thank you @kutay98,
this is the button to copy and paste the url in kobo app server link settings

Do you mean I should replace the link started with “kc” to the link start with “kobo”.
If you mean that, unfortunately, it cannot connect to the server with this link. https://kobo.humanitarianresponse.info

I mean within the application settings, write the domain name with the account name as in the photo

Maybe the community has other suggestions

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Thank you a lot, I did it like you show but in this way the users couldn’t see them forms

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@kutay98, it seems like the project was shared. If this is the case, you will need to configure your app as outlined in the support article:

Thank you Mohammed, your suggestion worked. I just added the owner name to link like you show.

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@kutay98, @MohammedTaleb :clap: :heart: :partying_face: