Kobocollect - Form list download failed - XLSForm compatibility?

duncan_hume · June 14, 2023, 10:07am

Hi,

I just started using kobotoolbox and I built and deployed a questionaire using XLSForm, I downloaded and validated the form using the online validator and I get no errors it opens fine using enketo web forms ,

I cannot however get it to download to kobocollect. I get the message: Form list download failed (see screenshot).

As far as I can tell the login is correct and I can download a blank form from the demo project without any issues and I did read the instructions: Data Collection on KoboCollect App (Latest Version) — KoboToolbox documentation

I do have nested groups and repeats could this cause an issue? Is it a compatibility issue or am I missing something ?

Any help would be gratefully recieved.

Many thanks

Duncan

PS, I’m using Kobocollect v2022.4.4

Here is a link to the form https://kf.kobotoolbox.org/#/forms/aQeTXAiUyMNskzL5pzNPLr

Kal_Lam · June 15, 2023, 2:15am

@duncan_hume, could you share a screenshot of the Settings>Server from your app so that we can also see if the configuration has been done correctly?

duncan_hume · June 15, 2023, 6:49pm

Sure. Here is the a screenshot from my app settings:

Screenshot_20230614_114104_KoboCollect|225x500

duncan_hume · June 15, 2023, 6:45pm

Sure. Here it is:

Kal_Lam · June 16, 2023, 8:46am

@duncan_hume, OK. I now get it. The configuration seems to be done in the wrong way. Maybe you will need to go through this support article again …

Try to focus on this section …

duncan_hume · June 17, 2023, 5:41am

Thanks for your help. Its working now when i enter the correct server.

Just for clarity (in case anyone else has this issue).

I created my questionaire using the general use server https://kf.kobotoolbox.org but i needed to log in to https://kc.kobotoolbox.org to use the app

Kal_Lam · June 20, 2023, 6:12am

@duncan_hume,