Hello,
I’m having an issue with KoboCollect on my tablet. It used to work normally, but now forms are no longer syncing with the server: I can’t download updates or submit completed forms.
At the same time, the website still works fine for me — I can access the database and update the form there without any problems.
I have already tried using VPN and without VPN, with several different VPN locations, and I also tested both kc and kf after the recent global instance outage.
Could this still be related to the outage, or is it more likely an issue on my tablet / KoboCollect side? Any advice would be appreciated.
Hi! @antonesko welcome to the forum.
Your post is missing a few details that would help the community troubleshoot much faster. Could you share the following?
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The exact error message from KoboCollect
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The server URL you’re using
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The KoboCollect version
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The Android version of the tablet
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Whether the issue happens on other devices or only this one
1 Like
Hi! @jorcabrera Thank you for your response! Below are my answers.
- Error message is “failed to connect to Kobotoolbox (port 443) /172.20.2.13 (port 55470) after 30000ms”.
- I use kc.kobotoolbox.org. Once, for an experiment, I used kf.kobotoolbox.org. This server didn’t work either.
- KoboCollect version is v2025.3.3 from Google Play.
- Android version is 12.
- The issue happens only on this tablet, because I use it for fieldwork.
