Kobotoolbox. 502 Bad Gateway

I can’t access my project server kootoolbox.org. 502 Bad Gateway, please help to fix it soon

Hello @akoh,

You can find the information in here:


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@akoh, @hakan_cetinkaya please be informed that the server has been restored.

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Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too. :heart:

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Yes it can be accessed but there is a problem for exporting data, it’s been more than an hour processing

What is the total number of submission in the project that you are trying to download?

Dear Kal_Lam

Also, having the same issue exporting data in (xls) type
Project’s name: Community Diagnosis Quantitative
Number of submissions: 25
Account Username: alturabi1990
This is happening for the other projects as well.

Waiting for your valuable response

Elhami A.A. Ahmed


Welcome to the community, @alturabi1990! Is this still happening? Kindly please let us know.

My pleasure

Fortunately, The issu is solved now @Kal_Lam
but it seems the server takes too much time to process the file for downloading

Thank you for your quick response

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Thank you for confirming on this @alturabi1990!