Kobotoolbox. 502 Bad Gateway

[akoh]

I can’t access my project server kootoolbox.org. 502 Bad Gateway, please help to fix it soon

[hakan_cetinkaya]

Hello @akoh,

You can find the information in here:

Outage on non-humanitarian server

We apologize for the disruption, but https://kf.kobotoolbox.org/ is currently down due to an issue with our hosting provider, Amazon Web Services. This issue appears to be isolated to the US region where the non-humanitarian server runs and is not affecting the EU region where https://kobo.humanitarianresponse.info/ is hosted. As of 13:00 UTC, Amazon has released this statement: We can confirm a loss of power within a single data center within a single Availability Zone (USE1-AZ4) in the US-E…

-h.

[Kal_Lam]

@akoh, @hakan_cetinkaya please be informed that the server has been restored.

[Kal_Lam]

Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too.

[akoh]

Yes it can be accessed but there is a problem for exporting data, it’s been more than an hour processing

[Kal_Lam]

What is the total number of submission in the project that you are trying to download?

[alturabi1990]

Dear Kal_Lam

Also, having the same issue exporting data in (xls) type
Project’s name: Community Diagnosis Quantitative
Number of submissions: 25
Account Username: alturabi1990
This is happening for the other projects as well.

Waiting for your valuable response

Elhami A.A. Ahmed

[Kal_Lam]

Welcome to the community, @alturabi1990! Is this still happening? Kindly please let us know.

[alturabi1990]

My pleasure

Fortunately, The issu is solved now @Kal_Lam
but it seems the server takes too much time to process the file for downloading

Thank you for your quick response

[Kal_Lam]

Thank you for confirming on this @alturabi1990!