Last night Kobo project simply disappeared

User Support Data Management
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1

Hello, @janna

I see many similar questions, but let me please try.

Last night Kobo project simply disappeared - just gone. I have re-created new form and recovered data from the last backup, but 200+entries are missing. Is there any way to recover lost project/data in Kobo? Even data in excel would mean a lot.

Thank you in advance,

Edo

2

Welcome to the community @log! Could you also let us know a bit more on what you were doing while the project suddenly disappeared? This should help us troubleshoot your issue.

3

Thank you for reply,

I was checking entries one by one, and refreshing table from time to time. And next refresh showed error and all gone. Three of us have password and no-one deleted project. Unless you see differently in the system.

4

Were you the owner of the survey project or was the survey project shared to you by someone else?

5

Owner is my colleague who created profile awhile ago, and I took over administration from him (I am his line manager). We use the same password.

6

So you both have the login credentials for the user account?

7

Yes, its a lot of entries so we do checking and corrections together.

8

Can you confirm that your colleague has not deleted the project by accident.

9

I asked and he claimed not, it was also a bit late so I think he was not working at that time.

10

to add, so much work invested in all this, so its hard to believe some of us would do it… :frowning:

11

Can you also let us know the tentative time on when this happened?

12

approximately last night around 21:00 Mid East time

13

Could you provide us the following information through a private message so that we could dig into your issue:

  • Username
  • Project name
  • Server
14

I would happy, just first to see how to send PM… :slight_smile:

15

This post discussed previously should help you send a private message:

16

Apology, it says I cannot send message to you… :frowning:

We need this, so I don’t mind sharing here, maybe it can be deleted later.

XXXXXXXX
XXXXXX

Thank you a lot!!!

17

OK, you should now be able to send it. But it’s OK, i received the details.

18

Maybe this will work, to try again… :slight_smile:

xxxxxxx
XXXXXXX

Hope you received now

Thank you lot!!!

20

So when was the survey project created that had approximately 950 entries?

21

I created it, let’s say November… can’t say precisely…

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