Last night Kobo project simply disappeared

Can you confirm that your colleague has not deleted the project by accident.

I asked and he claimed not, it was also a bit late so I think he was not working at that time.

to add, so much work invested in all this, so its hard to believe some of us would do it… :frowning:

Can you also let us know the tentative time on when this happened?

approximately last night around 21:00 Mid East time

Could you provide us the following information through a private message so that we could dig into your issue:

  • Username
  • Project name
  • Server

I would happy, just first to see how to send PM… :slight_smile:

This post discussed previously should help you send a private message:

Apology, it says I cannot send message to you… :frowning:

We need this, so I don’t mind sharing here, maybe it can be deleted later.


Thank you a lot!!!

OK, you should now be able to send it. But it’s OK, i received the details.

Maybe this will work, to try again… :slight_smile:


Hope you received now

Thank you lot!!!

So when was the survey project created that had approximately 950 entries?

I created it, let’s say November… can’t say precisely…

1 Like

So why did you again create the same survey project which now has only 1 case?

So colleagues can continue entries in the same format, just to update links in tablets…

Yes, that is the one… had to create new immediately last night so there is no gap…

OK. Have reported your case to our developers. Will get back to you soon.

Thank you!!!

1 Like

Still hoping one of developers could assist on Saturday… :slight_smile:

Hi @log, please note that this is likely related to the issue discovered yesterday with the latest release:

I see that we have already made a note of your account being affected by this. We do sincerely apologize for the inconvenience and are currently working on recovering lost data.

1 Like