Last night Kobo project simply disappeared

[Kal_Lam]

Can you confirm that your colleague has not deleted the project by accident.

[log]

I asked and he claimed not, it was also a bit late so I think he was not working at that time.

[log]

to add, so much work invested in all this, so its hard to believe some of us would do it…

[Kal_Lam]

Can you also let us know the tentative time on when this happened?

[log]

approximately last night around 21:00 Mid East time

[Kal_Lam]

Could you provide us the following information through a private message so that we could dig into your issue:

• Username
• Project name
• Server

[log]

I would happy, just first to see how to send PM…

[Kal_Lam]

This post discussed previously should help you send a private message:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[log]

Apology, it says I cannot send message to you…

We need this, so I don’t mind sharing here, maybe it can be deleted later.

XXXXXXXX
XXXXXX

Thank you a lot!!!

[Kal_Lam]

OK, you should now be able to send it. But it’s OK, i received the details.

[log]

Maybe this will work, to try again…

xxxxxxx
XXXXXXX

Hope you received now

Thank you lot!!!

[Kal_Lam]

So when was the survey project created that had approximately 950 entries?

[log]

I created it, let’s say November… can’t say precisely…

[Kal_Lam]

So why did you again create the same survey project which now has only 1 case?

[log]

So colleagues can continue entries in the same format, just to update links in tablets…

[log]

Yes, that is the one… had to create new immediately last night so there is no gap…

[Kal_Lam]

OK. Have reported your case to our developers. Will get back to you soon.

[log]

Thank you!!!

[log]

Still hoping one of developers could assist on Saturday…

[Josh]

Hi @log, please note that this is likely related to the issue discovered yesterday with the latest release:

Error caused deletion of some projects; recovery complete

Update We have recovered what we believe is all data affected by this error, i.e. projects that were lost after 07:00 UTC on 22 January. More specifically, our logs show the first effects of this problem on HHI at 07:28 and on OCHA at 07:32. Edit: I’ve decommissioned the temporary email address as we’ve had no reports that we missed anything in the restoration completed over a month ago. You may still respond here if you believe you’re affected, although full recovery may not be possible after…

I see that we have already made a note of your account being affected by this. We do sincerely apologize for the inconvenience and are currently working on recovering lost data.