Dear Team Support Team
I am a Non Humanitarian Server (HHI Server) user.
Previously I would like to share the story of trouble.
This month I used Kobo three times.
- Total submissions: 2437 respondents
- Total submissions: 515 respondents
- Total submissions: 110 respondents
Now then, during the fourth survey, we experienced a problem, namely many complaints from people who wanted to fill out our survey. They have failed to submit and have to start over again and finally, they are desperate not to fill. In the end, the response rate in this fourth survey was very low and did not meet expectations.
In this obstacle, we tried to find a solution in the Help Center and Community Forum. But not yet getting the right answer. Finally, we backed up the data from the three previous surveys and then deleted it because we thought it was full storage. Our survey did not collect media files (audio, video, photos) from respondents, only responses.
Is there no facility/feature in Kobo to see how far data storage is used per survey?
In fact, at the beginning of the register, which is offered is quite large, namely: 10,000 Submissions Per Month, 5GB of Data Storage Per Month and Unlimited Projects.
That’s our background, maybe there is a solution from the Kobo team without adding costs?
Attached some examples of errors in filling the survey in the field at this time.
Even though we have deleted the previous survey data.