Log in problem to Kobo Research Account

[Sze]

Dear Kobo Team,

I was not able to log in to my Kobo account. The menu page keep showing “Loading” and sometimes a statement “cant load environment data” pop up too. I am just trying to find out if this is Kobo technical issue or has it to do with my account? Does anyone has the same problem now? Thanks in advance for your support.

Regards from Germany,
Sze

[Kal_Lam]

@Sze, maybe it’s a server downtime. FYR:

Upcoming Server Downtime for the HHI Server (scheduled for Monday, September 27, 2020 at 21:00 UTC)

Dear All, This is to inform you that on Monday, September 27, 2021 at 21:00 UTC we will upgrade the database configuration on kf.kobotoolbox.org to increase performance. This may cause an outage for up to 15 minutes. On Tuesday, September 28, 2021 at 21:00 UTC, we will perform maintenance on kf.kobotoolbox.org for 1 hour, during which there may be several 5-minute outages. Please check here and here for the exact times in your local time zone. Please note that while new submissions cannot be …

[ZakirHussain2023]

Dear Sir

We have the same problem and every day the menu is just loading.

Regards
Zakir Hussain from Afghanistan

[Kal_Lam]

@ZakirHussain2023, could you also share a screenshot of your issue, please? The screenshot should help us understand your issue pictorially.