Log in problems

[jibriiiil]

@Kal_Lam

support@kobotoolbox.org

I am having the same problem

[jibriiiil]

Hi,

I am unable to login even after resetting the password several times. Pls support

[surveyorjr]

Hi @jibriiiil can you kindly share a screenshot of the error and experience you get when you fail to login also kindly advise which server you are trying to log in?

Tagging @Kal_Lam incase this has to do with account related issues

[Kal_Lam]

Welcome to the community, @jibriiiil! FYR, this post should help you solve your issue …

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…

[Bulbulrds]

Hi @jibriiiil Welcome to the community, Read this (Resetting Passwords — KoboToolbox documentation ) article. I hope it’s work.