Log in trouble

[Lilian_123]

It has been five days now, and I can’t log in, it tells me the “username and password are not correct” but they are correct. Help please

[Kal_Lam]

Welcome to the community, @Lilian_123! Maybe this post discussed previously should help you solve your issue:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…

[Lilian_123]

Thanks Kal.
Looks like mine is the EU server, I have clicked the link but it still does not allow me to log in either

[Kal_Lam]

@Lilian_123, kindly please reach us through support@kobotoolbox.org for password reset issues.