Log in trouble

It has been five days now, and I can’t log in, it tells me the “username and password are not correct” but they are correct. Help please

Welcome to the community, @Lilian_123! Maybe this post discussed previously should help you solve your issue:

Thanks Kal.
Looks like mine is the EU server, I have clicked the link but it still does not allow me to log in either

@Lilian_123, kindly please reach us through support@kobotoolbox.org for password reset issues.