Login difficulties

My username and password for Kobo Toolbox are identical, and I have successfully logged in using these credentials on the Kobo mobile app. However, when I attempt to log in on the Kobo web platform, I encounter difficulties and cannot access my account. It shows that “The username and/or you specified are not correct”.
I would appreciate your assistance in resolving this matter promptly.

Hi @arfathabib and welcome to the community!

There are 2 public servers of Kobo;

1- kf.kobotoolbox.org
2- eu.kobotoolbox.org (formerly known as OCHA)

Can you try both sites to login?

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@hakan_cetinkaya, :clap: :heart: :partying_face:

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I already tried both servers. Still it didn.t work.

@arfathabib, please let us know the server you are using. Or are you on a private self-hosted server?

I use this server: eu.kobotoolbox.org

@arfathabib, could you share a screenshot of the login error you get in your browser? Have you ensured to see the internet is connected securly?

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Please see the attached SS

@arfathabib, if it’s a login-related issue, please reach us through support@kobotoolbox.org. But when reaching us, feel free to reach us with the following details:

  • Username
  • Email id registered with the username
  • Server (in your case it’s the EU server)
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