Hi @onionstorage, kindly note that there are two servers (HHI, also known as the non-humanitarian server, and the OCHA, also known as the humanitarian server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. Thus you must log in with the correct link.
For the non-humanitarian account, try login through this link
For the humanitarian account, try login through this link
If you still have login issues with the above link, feel free to reach us at support@kobotoolbox.org. We shall reset your login password. But for this, please reach us back with the following information (from the email that you registered your KoboToolbox user account):
- KoboToolbox username
- Email ID registered with the username
- The server you are using (OCHA or HHI)
