Manual activation of an account

Hi there,

We have an account that was created a few months ago, that was never activated, I think. It belongs to a colleague and I’m pretty sure it’s not been activated.

I need to make sure the account is working before sharing one of our forms with it.

I sent an email to and received an ambiguous automated response. It says to ask for help here in the forums, but from what I saw on a similar thread, the indication was to send an email.

So here I am, to ask @Kal_Lam (or others) for help :slight_smile:

Can you please have a look at the email I sent? The subject is “Can you manually activate an account? (user: xxx )”.


@IAR, you must have already received a notification there.

Thank you :pray:

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