Hi Kobo Team,
I am having an issue when downloading media attachments. By default, Kobo names each media attachment folder within the ZIP with the UUID, which is usually fine. However, perhaps due to file size reasons, sometimes media attachments from the same survey submission sometimes are split into two folders within the ZIP. This is an issue because the second folder is then named with a different random UUID to the first, with only the first being included in the corresponding XLS survey responses export. This means that there is no way of linking the second folder of media attachments to the original submission-- We have no way of knowing which submission each second folder has come from.
There are two ways I can see that this issue might be resolved:
- Kobo could prevent media attachments from splitting into two folders or create subfolders within the UUID folder if splitting is required.
- The second folder could by default be named similarly to the first folder, perhaps with the UUID in the same way as the first, but with _2, _3 etc. at the end for example.
Any assistance you can provide on this issue would be much appreciated.
Nat