Hello everyone,
After I exported the KoBoCollect form data to Excel, the file upload link displays {“detail”:“Not found.”}, and when I try to download it from the Kobo website, it also displays {“detail”:“Not found.”}. Why can’t I access the media? Is it because my storage capacity has exceeded? Please help.
I try to download it from the Kobo website, it also displays {“detail”:“Not found.”}.
Welcome to the community, @roim! Maybe you may need to make your data public if you still wish to open the media files from the media URL from the Excel file you downloaded from KoboToolbox. Have you tried doing that?
You can always make your data public from under the Settings>Sharing page by checking the following options:
Hi @Kal_Lam, thank you for your quick response.
I’ve set public access, exported, and re-downloaded it as per your suggestion. However, I still can’t access the photos, either via the Excel file media URL or directly from the Kobo website.
@roim, you will need to check Anyone can view submissions made to this form.
@Kal_Lam I’ve checked both, then exported and re-downloaded the Excel file. The photos still won’t download and display the message {“detail”:“Not found.”}. I tried the Kobo website, but it’s still inaccessible. About 60 of the 290 photos are inaccessible.
@roim, it seems to be something else. Could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?
You should be able to send me a private message as outlined in the post discussed previously:
@roim, is this what you are trying to refer to?
This is from the _id you shared with me through a private message.
Hi Kal
Yes, _id is one of the photos that cannot be accessed. There are 66 photos of tree care activities on April 22, 2026, that cannot be accessed.
tq
Hello @Kal_Lam, could you please let me know how to download these photos? tq
@pahoy said this might be related to the API connection settings. Any input on how to set up the API connection? Tq
