Missing Background Url in the Database

Dear Team,

We are facing challenges to regarding the “background-audio_URL”. Due to url missing in the database, we can not download the audio. Here is the screenshot.


Hi @rasidul_abedin01 and welcome back!

Can you check if the Include media URLs is checked in Advanced options, this is the help article you can get more information on include media URLs


1 Like

Hi @hakan_cetinkaya,

Thanks for your reply. In advance option the url is selected. But the url is not showing in the excel database.

@rasidul_abedin01, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

Hi Kal_Lam,

Thanks for your reply.

Please find the details below-

Username: xxxxxxx
Project Name:

  1. Final Link Stock Data Collection Nov23
  2. World Cup-2 2023
  3. Final NPS Link November 2023

Server: European Union KoboToolbox Server


@rasidul_abedin01, thank you for your patience. We are investigating and will get back to you once we find any issues.

@rasidul_abedin01, the issue has been resolved by now. Could you kindly confirm?

1 Like

Hi Kal_Lam,

Thanks to the team for the support. Now the url is downloading.