Dear Team,
We are facing challenges to regarding the “background-audio_URL”. Due to url missing in the database, we can not download the audio. Here is the screenshot.
Dear Team,
We are facing challenges to regarding the “background-audio_URL”. Due to url missing in the database, we can not download the audio. Here is the screenshot.
Hi @rasidul_abedin01 and welcome back!
Can you check if the Include media URLs is checked in Advanced options, this is the help article you can get more information on include media URLs
Hi @hakan_cetinkaya,
Thanks for your reply. In advance option the url is selected. But the url is not showing in the excel database.
@rasidul_abedin01, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
Note: You could share with me a private message as outlined in the post discussed previously:
Hi Kal_Lam,
Thanks for your reply.
Please find the details below-
Username: xxxxxxx
Project Name:
Server: European Union KoboToolbox Server
Regards
Rasidul
@rasidul_abedin01, thank you for your patience. We are investigating and will get back to you once we find any issues.
@rasidul_abedin01, the issue has been resolved by now. Could you kindly confirm?
Hi Kal_Lam,
Thanks to the team for the support. Now the url is downloading.
Regards
Rasidul
Hello Kobo team, we are facing the same issues mentioned in this conversation thread, the URL for the audio file seems to be missing, please help