Missing Rating questions responses

Kal_Lam · September 18, 2020, 10:22am

Welcome back to the community! Would you mind providing us your user name and project name through a private message so that we could have a closer look at your case.

Kal_Lam · September 24, 2020, 6:37am

Hi @nartabaza,

Could you share a screenshot of the issue and highlight the question so that we could have a look at our end.

Fadhel · September 30, 2020, 1:37pm

Dear @Kal_Lam and @stephanealoo,
Hope all is well. Kindly note that the problem stated above was not solved, I had to develop another project, omitting the rating questions or changing the questions form into multiple choice ones . However, if you could figure out the problem, I am still interested to know for future use. KOBO Toolbox is really great and it is appreciated by all who use it. Thanks to people beyond its developing and for those- like you- working on maintaining it and supporting users. However, such minor issues, if solved, will be really wonderful.
Regards
Fadhel

Kal_Lam · September 30, 2020, 3:43pm

Hi @Fadhel, cc: @nartabaza,

Have tried this at my end and i could see the custom reports for the rating question:

FYI:

First Choice:

Second Choice:

Would you mind trying it in a new dummy survey project (to see if you are able to see the same at your end).

However please note: if a question has more than 5 the custom report displayed only the top 5 choices and lumps together the rest with ....

Fadhel · September 30, 2020, 4:25pm

Thank you, will do it

dg_ram · July 1, 2021, 6:08am

I have the same Issue with my form, did you find any solution?

Kal_Lam · July 1, 2021, 7:13am

Welcome to the community, @dg_ram! Could you share a screenshot of your issue so that we understand the situation you are having?

dg_ram · July 4, 2021, 7:34pm

This is the form

dg_ram · July 4, 2021, 7:34pm

and this is the data

dg_ram · July 4, 2021, 7:35pm

and this is the excel file when I download the data

Kal_Lam · July 5, 2021, 2:11am

@dg_ram, could you share with me the following through a private message so that I could have a closer look at it?

Username
Project name
Server (OCHA)

christinak85 · August 26, 2021, 2:21pm

Hello,

I am facing a similar problem, I have created my survey on kobos platform, and I have sent it out to multiple pilot testers, the demographic (multiple choice questions) I get back the response, however for the rating questions, I have only gotten back responses to random questions (although the testers have answered all questions). The survey is in Arabic as well, and when I downloaded the xls for, it does not show me all responses, I can only see all the responses when I go to data and then reports and scroll down, but I wish to get them all in an excel form, please help me, thank you

Kal_Lam · August 26, 2021, 3:54pm

@christinak85, could you share with us a screenshot of the same? The screenshot should be able to explain your issues pictorially.

christinak85 · August 26, 2021, 4:26pm

would it be possible to have a zoom or skype call please? it is easier to show you in steps, so I can also understand how to do it, as my whole research depends on this survey, I would really appreciate it, I tried to private msg you but unfortunately did not know how,

Thank you so much

Josh · August 26, 2021, 5:06pm

Hi @christinak85, can you please send me a private message with the following so I can take a look:

server (HHI/OCHA)
username
project name

christinak85 · August 26, 2021, 8:10pm

I am not able to send you a private msg, can you send me one and i will reply, or just give me your email address please? thank you

Kal_Lam · August 27, 2021, 9:08am

@christinak85, I am able to see the response. FYR:

If this is not what you are expecting, could you provide us a brief of what you had expected?

christinak85 · August 27, 2021, 9:14am

Thats correct you see those, but keep scrolling to the right, the rest are empty and to be honest im finding it difficult to find out why, and also how to name the labels correctly, since it is in Arabic, I put the labels as translations for the Arabic questions, is that okay? I do not want to face a problem with the data analysis at a later stage

Kal_Lam · August 27, 2021, 9:27am

Well I also downloaded and checked your xlsform and came to know that most of your questions did not have a mandatory response. When this is optional, users may not be compelled to fill up the response which could leave the questions unanswered.

christinak85 · August 27, 2021, 9:33am

True, but this change was recent, I had the mandatory response before deploying it again and still I could not see any response, also the responses were from pilot testers that were asked to fill out all the questions, I apologise for asking many questions, but I am really desperate to make this work as my research depends on it thank you for helping me, I hope you can figure out what went wrong