Missing some data when download it in Excel format

Dear respected team @Kal_Lam, it seems I have the issue like this scenario.

I am collecting collecting data through kobo in a remote area then made some updates on the form and deployed them.

The issue when I exported the data, it many columns were empty in excel sheet

Could you please, suggest a solution to mange this issue? @Kal_Lam

@Kal_Lam, I am sending you the following privately:

  • Username
  • Project name
  • Server

attached screenshot from my data set excel sheet:

Regards

Dear respected team,

I am collecting collecting data through kobo in a remote area then made some updates on the form and deployed them.

The issue when I exported the data, many columns were empty in excel sheet

Could you please, suggest a solution to mange this issue?

attached screenshot from my data set excel sheet:

Regards
Elhami

Continuing the discussion from Missing data when i download my data on KoBoToolbox:

@alturabi1990, did you send me the private message that was requested? Seems like I have not received them.

@Kal_Lam, I have struggled a little bit to send the message privately, but It was sent to you.

Waiting to hear from you soon

Regards
Elhami

can anyone help me with this issue? :pray:

Regards

@alturabi1990, would you mind downloading your data in XLS (legacy) format, as shown in the image below, until we investigate your issue?

We would also appreciate it if you could let us know how this happened. This should help us troubleshoot.