Mobile application is not working

Description

The mobile application is not working in all devices showing error 14 could not connect to the database

Steps to Reproduce

Expected behavior

What you expected to happen

Actual behavior

What actually happened, you can add screenshots if applicable

Additional details

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Hi @meetthkaer,

Welcome to the community! Could you kindly let us know the android version of your device?

HAVE a GREAT DAY!

Android 10

Hi @meetthkaer,

Kindly please be informed that KoBoCollect v1.23.3k does not run with Android 10. As an alternative, please use ODKCollect android app for data collection purpose.

image

It works smoothly with KoBoToolbox server!

HAVE a GREAT DAY!

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Thank You @Kal_Lam for your prompt response

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