My login session was expired so I tried to log in again

[sadman01]

My login session was expired so I tried to log in again. But unfortunately, my password was showing an error. I clicked forgot password and reset the password. Then logged in but all of my projects were missing. There is no history or archived data. The form from my KoboCollect mobile app in sending data, But the project is missing from my PC, how do I recover it?

[Kal_Lam]

Welcome to the community, @sadman01! In case you have missed this post discussed previously:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…

[sadman01]

Thank you! I have already solved the problem. Thanks for reaching out.