Hello. Please, I added users on kobotoolbox and all were accepted because they had been been activated. I how’re discovered that only the main user (project account) was recognized. None of the 7 users I added was recognized under the server, username, password options in the general settings. And h…

You should now be able to share the project and see it in the user account that you shared in the community. The issue was that you had shared the project but unfortunately the account was not active. I activated the user account for you. Note: When going through your account I also observed that o…

My other user account not recognised

User Support Data Collection

Kal_Lam December 2, 2021, 5:40am 8

This post discussed previously should help you solve your issue: