My setting is already set to Allow submissions without username/password. Is there another way to resolve this?

User Support Data Collection
1

Hi, one of my surveyors reported the same problem as above, but my setting is already set to Allow submissions without username/password. Is there another way to resolve this?

2

Welcome back to the community, @Gail! Are you still experiencing this issue? If so, please let us know. We’d be happy to help you resolve it.

3

Hi Kal,

I think it has been resolved. I have been on leave for the last couple of weeks, and I haven’t yet heard back from my surveyor. But I think his data are now showing on our system.

Regards,
Gail

1 Like
4

@Gail, if the issue continues, don’t hesitate to reach out to us again. We’re here to assist you!

5

Hi,

I am pleased to report that it has now been resolved. Thank you for your support!

Regards,
Gail