Names of photo files in the gallery and in excel do not match

[Sanabria]

I’m trying to save photos and other media and I’m verifying that the file names in the gallery are not related to the names in the Excel spreadsheet. How can I resolve this please?

[Kal_Lam]

@Sanabria, could you kindly share a screenshot of what you are trying to refer to with the community? Maybe the community should be able to help you out.

[Sanabria]

Photo file name in image gallery: “131773886.jpg”
[image]

Photo file name in KoboToolBox Form/Excel: “1697203393068.jpg”

[Kal_Lam]

@Sanabria, is the second image from the excel file (media URL)?

[Sanabria]

It is not. The second image is of the KobotoolBox form.

[Kal_Lam]

@Sanabria, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server
• _id

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…