Names of photo files in the gallery and in excel do not match

I’m trying to save photos and other media and I’m verifying that the file names in the gallery are not related to the names in the Excel spreadsheet. How can I resolve this please?

@Sanabria, could you kindly share a screenshot of what you are trying to refer to with the community? Maybe the community should be able to help you out.

Photo file name in image gallery: “131773886.jpg”

Photo file name in KoboToolBox Form/Excel: “1697203393068.jpg”

@Sanabria, is the second image from the excel file (media URL)?

It is not. The second image is of the KobotoolBox form.

@Sanabria, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server
  • _id

Note: You could share with me a private message as outlined in the post discussed previously: