Need urgent help to download data from one of my projects (Having download error)

Hi @Kal_Lam. How can I be supported to download my home visit data. It has 173,551 records with groups and repeats. Other projects are downloading but this keeps on bringing an error.
Please kindly help for I am required to extract data for reporting today.
Will appreciate your help and timely response

What is the error message that you get @icydtransfer?

Hi @Kal_Lam , Its showing Export Failed yet other projects are downloading.

What is the total number of questions that is in this survey project?

The are less than 30 questions. It was downloading previously but for the past 1-2 week it has failed.

Does it have a repeat group question?

Yes it does

Did you make any changes to the repeat group and then redeploy?

aGbBAuoGnzFPS678RqntjR.xlsx (22.8 KB)
Please find attached the XLS Form

Did you edit the repeat group and then redeploy your survey project?

No. I haven’t edited the repeat group

Well have you tried downloading your data as legacy format as outlined in the image shared below:


Yes I have tried but it also showed the same error

Seems like you are having issues as you have a lot of submissions.

True there are quiet a number of submissions. How can i access the data for now? Is it possible for your to download it for me from the back end?

OK maybe you could download your data as outlined in our previous post:

This isn’t yet working

@icydtransfer, could you share the following though a private message:

  • Username
  • Project name
  • Server

Maybe we could have a closer look at it?

Username: xxxxxxx
Project name: home visit tool
Server: Humanitarian server


Hi @icydtransfer, I apologize for this inconvenience — it’s due to the export timing out on the server with the large number of submissions. I’m looking at it now to see what I can do :+1: