New submissions cannot be accepted

User Support Data Management
1

new submissions cannot be accepted
username :gudeng

2

new submissions are missing
username: Gudeng

3

Welcome to the community, @Gudeng! Could you kindly share with us a screenshot of the issue you are receiving? Could you also let us know the server you are using? Ths should help us troubleshoot your issue.

4

20250425_1101511
20250425_11015114000×3000 3.25 MB

Submitted data on 24th April 2025 is missing

5

@Gudeng, the system is still syncing, and it should still take time for all the accounts to get fixed. We will update you once it’s complete!

Thank you all for your kind patience and understanding!

6

Hi @Gudeng,

Please be informed that the issue has now been resolved. We sincerely apologize once again for the inconvenience caused, and we truly appreciate your patience and understanding.

Feel free to reach out again if the issue persists.